For California workers' comp & personal injury firms
Never lose a Spanish-speaking injury lead at 9 p.m. again
IntakeMates is a bilingual AI intake assistant for your website, text and WhatsApp. It qualifies injured workers and accident victims 24/7 in English or Spanish, then hands the lead to your team, or to our bilingual staff in Guatemala when a caller wants a person.
Flat monthly fee. No per-lead or per-case charges. Live in about 2 business days.
- Says it is AI, not a lawyer
- Native Spanish, not machine-translated
- Your leads go only to you
The problem
After-hours and Spanish-speaking callers are the leads firms lose first
Injured workers often reach out at night, on their phone, and in Spanish. If nobody answers, they call the next firm on the list.
Your front desk is gone, but people get hurt and search for help in the evening and on weekends.
Many of California's injured workers prefer Spanish. A generic chatbot or an English-only form loses them.
Without structure, staff spend mornings sorting messages instead of calling the cases that matter.
The Recepción Bilingüe bundle
Day, night and phone, all covered in two languages
IntakeMates is one part of SupportMates' bilingual front desk for WC and PI firms. Use it alone or with the other two.
A SupportMates bilingual staffer
A full-time team member from Guatemala City on your hours: client calls in Spanish, intake follow-up, records requests and case updates. Paralegal support supervised by your attorneys.
About $8.15/hour, full-time
IntakeMates (this page)
Bilingual AI intake on your website, text and WhatsApp. Qualifies WC vs. PI, flags urgency and sends you a clean summary.
From $299/month
VoiceMates
A bilingual AI phone receptionist that answers, takes the intake by phone and transfers to your staff or ours.
From $59/month · now onboarding pilot firms
Bundle pricing is quoted per firm on a call. Every product is a flat fee: we never charge per case, per signed client or per referral.
How it works
From first message to a callback-ready lead
- Visitor writesOn your site, by text or WhatsApp, in English or Spanish. They can switch language any time.
- AI asks the intake questionsWhat happened, when, employer, injury, doctor, already represented, best time to call.
- Sorted and flaggedWork injury, accident or both, with an urgency score and review flags for your attorneys.
- Delivered to youEmail, CSV, Airtable or your CRM webhook. Our bilingual team can follow up during the day.
What you get
Built for a law firm, not a generic chatbot
Captures the facts
Name, phone, email, date, employer, injury type, medical care, representation status and best time to call.
Review flags
Internal notes for your attorneys, like "injury not reported yet: check DWC-1 timing". Never shown as advice to the caller.
Guardrails
Never gives legal advice or case values. Handles 911/988 emergencies. Honors STOP and ALTO on text.
Consent records
SMS consent saved with the exact wording and a timestamp. Chat recording notice up front.
Your brand
Your colors, your FAQ, your firm name. One line of code on your site.
Human backup
On the higher plan, our bilingual team in Guatemala takes over when a caller asks for a person, Mon–Sat 7 a.m.–8 p.m. PT.
Pricing
Simple, flat monthly pricing
Setup is $299 for new firms and free for current SupportMates clients. Cancel any time.
AI Intake 24/7
For after-hours and overflow
- Website chat in English and Spanish
- Up to 300 conversations a month
- Email, CSV, Airtable or CRM webhook delivery
- Your FAQ and brand colors
AI + Bilingual Human Backup
Most firms pick this
- Everything in AI Intake 24/7
- Our Guatemala team takes handoffs Mon–Sat, 7 a.m.–8 p.m. PT
- Text and WhatsApp intake on your number*
- Unlimited conversations (fair use)
* Text and WhatsApp need carrier (A2P 10DLC) and Meta approval; carrier fees are passed through at cost.
How it compares
| Option | Monthly | Spanish-first WC/PI flow | Human backup |
|---|---|---|---|
| IntakeMates | $299 / $599 flat | Yes | Yes, bilingual (Guatemala) |
| Hona | ~$200 | No | No |
| Intake Gateway | ~$149 | No | No |
| Smith.ai | ~$150 / $300+ | No | Yes (separate plan) |
Competitor prices are approximate public list prices checked in October 2026 and may change.
Why firms can trust it
Honest by design
Discloses it is AIEvery chat starts by saying it is a virtual assistant, not a lawyer, with a recording notice.
No referral networkYour leads are only yours. We never send a lead to another firm and never charge per case (B&P §6155).
Flat feeNo per-lead, per-case or success fees, ever.
Run by SupportMates LLCA bilingual staffing company whose team already supports California WC and PI firms.
FAQ
Questions firms ask
Does the assistant give legal advice?
No. It says up front that it is an AI assistant, not a lawyer. It never gives legal advice, predicts outcomes or values cases. It collects facts and passes them to your attorneys.
Do you refer leads to other firms or charge per case?
No. IntakeMates is not a lawyer referral service. Your leads go only to your firm, and we charge a flat monthly fee, never per lead or per case.
How long does setup take?
About 2 business days. We set your questions, FAQ and colors, then you paste one line of code into your site (Wix, WordPress, Squarespace or custom).
What happens when a caller wants a person?
On the AI + Bilingual Human Backup plan, our bilingual team in Guatemala takes over during Mon–Sat, 7 a.m.–8 p.m. PT. Outside those hours the assistant takes a message and a callback time.
Where do leads go?
To your email, plus CSV export, Airtable or your CRM through a webhook. Each lead has a summary, the case type and an urgency score.
How is client data handled?
Chats are encrypted in transit and used only to serve your firm. We act as your service provider under the CCPA, and we don't use conversations to train AI models. See the privacy notice.
See it answer a Spanish-speaking caller in 2 minutes
Try the demo yourself, or book a call and we'll set it up with your firm's questions.